About Window World of Western Massachusetts

Our Story

Window World of Western Massachusetts

We are a local, family-owned, exterior remodeling business operating with multiple generations of family – father, son, and daughters! All of our locations in Western Massachusetts operate with the same dedicated team, so you can count on us to deliver a high standard of care and craftsmanship no matter where you are.

How it Started
Tim Drost is no stranger to the home improvement industry and in fact, it’s in his blood. Growing up in the field, Tim was well versed in the trades and developed a true love for it. He worked his way up through the largest home improvement company in the nation and created the number one installation team in the country. During that time, Tim worked closely with Bob Bushey, who went on to found Window World of Western Mass in 2010.

While Tim appreciated the benefits a national company provides, he still felt there were many areas to improve on within the customer experience process. How do you combine the financial benefits and partnership of a national brand while simultaneously still offering the quality craftsmanship and personal touch of a local family-owned business? With the retirement of Bob Bushey at the close of 2017, Window World was the solution – locally owned and operated, while backed by a national presence.

2018 was a time of transformation for Window World of Western Mass as Tim entered with his vision of what the home improvement experience should be. Tim brought his installation team to Window World and grew the team through internal development and apprenticeship programs. Looking to make a major impact on the local community’s remodeling field, this was just the beginning of what Tim had envisioned for so long. 

Tim changed the trajectory of the company and developed it into what it is today: a local, family-owned, exterior remodeling business that can deliver a personal touch, an exceptional customer experience, quality craftsmanship with all in-house highly-skilled carpenters, national brands, showrooms to see and touch actual installed products, transparent fair pricing with no commissioned salespeople; along with great warranties to protect your investment.

What Today Looks Like
Window World of Western Mass has grown to become the largest home improvement contractor in Western Massachusetts! Tim, and his family - Anna, Nick, Grace, and Lanea are hands-on and involved in every aspect of the business. The kids have all grown up in the business and are following in their fathers’ footsteps! You can always find them working hard to ensure your experience is like no other – from meeting with you personally at the start of your project, to the jobsite installing products at your home, to servicing your needs after the installation, they are involved in every step of the way ensuring your satisfaction. It’s a complete family business!

Along With Family, What Else Sets Us Apart?
Our installation team! All our craftsmen are employees – no subcontractors here. Why is that important? No matter how good a product is, it’s the quality of the installation that makes the difference. We truly care – that’s why we heavily invest in the continued training and education of our team. You can rest assured that everyone who comes to your home is highly skilled, knowledgeable, and certified on the products they are installing. Our job doesn’t end at the sale, it’s just the beginning. Doing the job right is our top priority. We’re not rushing off to the next job, and our craftsmen aren’t working for multiple companies – they’re part of our Window World family.

What We Do
Don’t let the name fool you – we are more than just windows! We provide total solutions for your entire home exterior, including structural framing and enlarging openings. We install energy-efficient windows, siding, entry doors, patio doors, garage doors, roofing, gutters, skylights and more. Our quality products, professional craftsmen, and comprehensive warranties ensure that you, our customers, will have peace of mind.

Our Commitment to the Community
Helping others and giving back to the community is where we find our passion. We are a proud partner of St. Jude Children’s Research Hospital, and supporter of the Veterans Airlift Command along with donating and sponsoring locally to Baystate Noble, the Belchertown Fire Fighters Association, Ludlow Boys and Girls Club, Ashleigh Patton Memorial Golf Tournament, Artworks of Westfield, Habitat for Humanity, Miss Polonia Scholarship, Shutesbury Library Turkey Trot, The Hoyt Foundation, along with supporting other local groups and organizations.

Our Accreditations
We pride ourselves on being an industry leader in our products and our craftsmanship.

Awards:

• Good Housekeeping Seal of Approval
• ENERGY STAR Partner
• AAMA Gold Label
• NFRC (National Fenestration Rating Council)
• ASTM (American Society for Testing and Materials)
• Therma-Tru Ruby Distinction Dealer
• Mass Save Approved Contractor
• Guildmaster Award for Service Excellence
• Top 500 Qualified Remodeler
• Advocate Best of the Valley
• Gazette Readers Choice
• Better Business Bureau Marketplace of Excellence 
• Owens Corning Service Excellence
• Owens Corning Product Excellence

Certifications:

• AAMA Installation Masters Certified
• VSI Siding Certified Installer
• MASTIC Elite Contractor
• Therma-Tru Installation Masters
• Owens Corning Platinum Preferred Installer
• Garage Door Institute of America
• Velux Skylight Specialist
• Windsor Windows University Graduates
• BPI Certified Energy Auditor
• Certified by the Association of Window Dealers & Installers 
• Licensed Lead Safe Renovation Contractor
• Licensed Construction Supervisors
• Licensed Home Improvement Contractor
• Certified Alu-Rex Gutter Installer
• Better Business Bureau Accredited 
• InstallationMasters
• NARI Certified Professionals

Licenses:

• CSL: 115719
• HIC: 165641